FAQ

Is Mad AI free?

You can start for free: the first 10 requests cost nothing, then 10 free credits every week. The AI chat never uses credits. For more, buy a credit pack. See credits and prices.

Is there a subscription?

No. Credit packs are one-time purchases without auto-renewal, and credits never expire. People who bought a Mad AI plan earlier keep their access until it ends and do not pay credits meanwhile.

Does the AI chat cost credits?

No. Text, photos and PDFs in the chat are free. Only images, edits, songs, music, sound effects and text to speech use credits.

Why can't I order 2K or 4K?

After your first 10 requests, 2K and 4K need purchased credits; the weekly free credits cover 1K only. See 2K and 4K output.

What if a generation fails?

The credits are returned to your balance automatically. You do not need to write to us.

Can I use my credits in Voice Remover or MediaShaper?

Yes. Purchased credits are one wallet for all three bots. The free allowance is separate in each.

How do I see my balance?

Send /balance. To buy, send /buy or press Request prices on the main screen and then Top up credit balance.

Can I use the bot in a group?

Yes, for the AI assistant: mention the bot or reply to its message. Images, music and speech are made in a private chat or the mini app. See groups.

Why was my image prompt rejected?

Image prompts are checked by a safety system. A prohibited prompt is rejected; repeated attempts block creating and editing images for the account, while the AI chat keeps working. If you think a block is a mistake, write to the support group.

Why does the bot ask if I am 18?

Some content is age-restricted, so on your first request in a private chat the bot asks you to confirm that you are 18 or older. You answer once.

How long are my chats kept?

AI chats are kept for 30 days after the last message. Pictures and audio stay in your history in the mini app until you delete them.

Where can I get help?

Write to the community chat @madbots_talk or to [email protected]. News and updates are in @madbots. For payments and refunds see the payments and refund pages.