Privacy policy

MADBOTS LIMITED ("we"), operates @ChatPolyglotBot and collects only the data needed to run it.

Data we collect

• Telegram user ID, username, first and last name, language code: provided by Telegram when you message the bot, use its mini app, or write in a group where the bot is enabled.
• Chats you add: the ID, title and type of every group you add the bot to, the administrators who may manage it, and any team members you grant access to.
• Translation settings: the language to translate to, the Bot enabled and Translate only admins switches, the language of the bot's messages and, for forums, the same settings per topic.
• Message text and its translation: in a group where the bot is enabled, the text or caption of each message is processed to translate it. The message, its author's Telegram data and the translation are kept in a temporary cache for 24 hours so that a reply to the translation can be routed to the right person. They are not kept afterwards.
• Aggregate statistics: daily counts of translated messages per group.

We do not use message text to train any model.

How we use it

To translate the groups you configured, to apply your settings, to show you statistics, to provide support and to comply with legal obligations. We do not sell or rent personal data.

Sharing with third parties

• Telegram: every message and file is routed through Telegram; see the Telegram privacy policy.
• Translation providers: the text to be translated is sent to an AI model service and, as a backup, to Google Translate. Only the text of the message is sent, not the author's account data.
• Infrastructure providers: hosting, databases and storage, under data-processing agreements.

Deleting your data

You can request access to, correction of, or deletion of your personal data at any time. Use the mini app's "Unlink chat" option to stop the bot working in a group, or email [email protected] with your Telegram user ID to delete the whole account.

Legal bases

Where the GDPR or the UK GDPR applies to you, we process your data on these bases: performance of a contract (running the bot and your subscription), legitimate interests (keeping the Service secure, preventing abuse, improving it with aggregate statistics), consent (features you switch on yourself, such as AI processing or a connected account — you can withdraw it at any time by switching the feature off), and legal obligation (accounting and tax records).

How long we keep it

We keep data while your account uses it, and no longer than we need it:

• settings and configuration — until you delete them or delete your account;
• operational logs — pruned on a rolling basis;
• billing records — for as long as accounting and tax law requires, typically seven years;
• support correspondence — up to three years.

When we no longer need data, we delete it or make it anonymous.

Security

We use access control, encryption in transit, isolated infrastructure and least-privilege access for staff. Only the people who need it can reach production data. No service can promise perfect security, but we treat a breach as an incident: we investigate, fix and notify affected users and, where required, the competent authority.

International transfers

We and our providers operate in several countries, so your data may be processed outside the country where you live. Where data leaves the EEA or the UK, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, and equivalent mechanisms elsewhere.

Your rights

Wherever you live, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to its processing, or send it to another provider. You can withdraw consent at any time, without affecting what was done before.

Write to [email protected] from the address you use with us, or message @madbots_support_bot with your Telegram user ID. We answer within 30 days. We never charge for this, and we never make the Service worse for you because you exercised a right.

If you are in the EEA, the UK or Switzerland, you may also complain to your local data-protection authority. If you are in the United States, the state privacy laws that apply to you may give you the rights above plus the right to opt out of "sale" or "sharing" of personal data — we do neither: we do not sell or share personal data, and we do not use it for targeted advertising.

Children

The Service is not directed at children under 13, and we do not knowingly collect their data. Telegram's own minimum age applies as well. If you believe a child has given us personal data, write to [email protected] and we will delete it.

Cookies, local storage and tracking

Our websites carry no advertising. They store one value in your browser — the language you chose — so the site opens in it next time. The mini app stores what it needs to keep you signed in inside Telegram.

The websites aximo.bot, routify.bot and madbots.dev also use Google Analytics 4 for aggregated visit statistics: Google sets cookies (such as _ga) and receives your IP address, device and browser details and the pages you open. We use it only for statistics, not for advertising. You can block it with a browser extension or your cookie settings; the sites work the same without it. If a page script, a file or a request fails, your browser may send us a short error report — the type of error, the address of the failed file and the page path — without personal data; we use it only to fix the site.

We do not currently respond to "Do Not Track" browser signals; to switch analytics off, block it as described above.

Changes to this policy

We update this policy when the Service or the law changes. The date at the top always shows the current version, and material changes are announced in the @madbots channel.

Contact

MADBOTS LIMITED, Unit 909, Prosperity Millennia Plaza, 663 King’s Road, Quarry Bay, Hong Kong. Privacy questions and deletion requests: [email protected].