FAQ

Using the bot

What can I send to Scribio?

Voice messages, video notes, audio files, video files and links to videos. See voice messages and files to text and video links to text.

How long does a transcription take?

A short voice message is quick. A long recording or a link takes longer, because the bot first gets the audio and then recognises it. A busy queue can add time; Premium has a higher priority.

How long can a recording be?

Up to 1 hour on the free plan and up to 6 hours with Premium.

Which languages does it understand?

The language is detected automatically. The language hint in Settings lets you name the language yourself for files you send: Russian, English, Spanish, German, French, Italian, Portuguese or Ukrainian.

Why is a name or a number wrong?

Speech recognition can misspell rare names, terms and numbers, especially in noise or with several people talking at once. For a link whose video has subtitles, the bot compares them with its own text and corrects part of the mistakes. Check what matters against the audio.

Can the bot transcribe a call?

The bot does not join calls. Record the call with any recorder and send the file, or send the recording from a messenger.

Results

What do I get back?

A short voice message comes back as plain text. A long recording or a link comes back as one message with the text, a file (TXT, Markdown, Word or PDF), a summary and timecodes. See formats and summary.

Can I ask questions about a recording?

Yes, in a private chat. See questions about a transcript.

Does it work in groups?

Yes, for voice messages and video notes. See transcription in groups.

Plans and money

Is it free?

You get 5 free transcriptions in total. Then you need Premium. See limits and plans.

I used all 5. What now?

Open the Premium button in the bot. It shows what the subscription gives and the price before you pay.

Can I get a refund?

We refund the first purchase within 14 days if the service has not been substantially used. Details: refund policy.

Privacy

Does the bot keep my recordings and texts?

The bot works with your recording while it transcribes it. The text, the title and the summary of your last transcripts stay in your history so that you can ask questions about them. You can ask us to delete them: see the privacy policy.

The bot did not answer. What should I check?

Check that you did not send a second recording while the first was still being processed, that the file is audio or video, and that the recording is not longer than your plan allows. If it still does not work, write to @madbots_talk or to [email protected].