Refund policy

This policy applies to credit packs purchased for @voice_remover_bot from MADBOTS LIMITED. Refunds are processed by our payment providers on our behalf.

Failed processing

If a request fails, the credits spent on it are returned to your balance automatically; you do not need to write to us.

First purchase

We refund the first purchase of a credit pack within 14 days if the credits have not been substantially used. Write to [email protected] with your order details and your Telegram user ID, and we pass the request to the payment provider.

Right of withdrawal

If you are a consumer in the EEA or the UK, you have a statutory right to withdraw from a distance contract within 14 days. Because credits are available immediately, you ask us to begin performance right away when you buy; that does not take your withdrawal right away, and our 14-day refund above covers the same period.

No renewals

Credit packs are one-time purchases and never renew, so there is nothing to cancel.

Telegram Stars and crypto

Payments made with Telegram Stars are refunded in Stars, under Telegram's own rules. Crypto payments are refunded at the amount received, in the same asset; network fees and exchange-rate movement between payment and refund are not compensated.

Processing time

An approved refund reaches the original payment method in 5–10 business days. The exact timing belongs to your bank or provider, not to us.

Chargebacks

If something looks wrong with a charge, write to us before opening a dispute with your bank — we resolve most cases in a day. A chargeback opened without contacting us first may suspend the account until it is settled.

When we say no

We may refuse a refund in cases of fraud or abuse, repeated chargebacks, use that breaches the terms of use, or a request made long after the purchase. A temporary outage of a single external platform is not a ground for a refund.

Contact

MADBOTS LIMITED, Unit 909, Prosperity Millennia Plaza, 663 King’s Road, Quarry Bay, Hong Kong. Questions about a specific charge: [email protected] or @madbots_support_bot.