FAQ

Is it free?

To start, yes. The first 10 jobs are free without limits. After that you get 50 free credits every week for files up to 50 MB. Stickers are always free. For more, buy a credit pack.

What can I send to the bot?

Video (also GIFs and video notes), audio files and voice messages, photos (better as a file), PDF, SVG, Word/Excel/PowerPoint files (DOCX, DOC, XLSX, PPTX, PPT, ODT), Adobe Illustrator .ai files and ZIP, TAR, 7Z or RAR archives with images. Links are not supported yet: send the file itself.

How big can a file be?

Up to 4 GB. An archive is limited to 20 MB and 200 files. A result larger than 2 GB cannot be delivered; the credits are returned and you can pick a smaller size.

Why was my file not processed?

The bot always says what happened, and in all of the cases below the credits are returned or were never charged:

• The file is damaged or is not a video. Video actions check that the file really is media. A file that turns out to be text rather than a video is rejected with "the file is damaged or is not a video".
• The result would not be smaller. The file is already small enough, so nothing is changed.
• The photo has no metadata. There is nothing for the GPS and EXIF action to remove. Also, a photo sent as a regular Telegram photo has no metadata left; send it as a file.
• The PDF cannot be opened. It is password-protected or damaged.
• An old Illustrator file. It has no PDF inside; re-save it with PDF compatibility.
• The size cannot be reached. For WebM, the bot names the minimum possible size for that video.
• The archive was not accepted. It must be a ZIP, TAR, 7Z or RAR archive up to 20 MB with up to 200 files, no more than 1 GB after unpacking, not password-protected, without symbolic links and without absolute paths or .. in file names (and, for ZIP, not ZIP64). No credits are charged. See archives with images.
• The file type is not supported. The bot lists what it accepts.
• The file is too big. See the limits above.
• Not enough credits. The bot shows how many are needed and offers to top up. Files over 50 MB need purchased credits.
• The selection expired. The choice you made is kept for about 6 hours; send the file again.

Can I forward a file from another chat?

Yes. Forward the message with the file to the bot and it is processed like a file you sent yourself. Telegram does not let you forward files from chats where forwarding is restricted; download such a file and send it directly.

Why does a Word or Excel file look different in the PDF?

Only what is saved inside the document is used. Linked external files, field links and macros are not updated or run, so a picture or a table that the document took from a link appears as the last value saved in the file, or as an empty place. Embed such content in the document before sending.

How do credits work?

Every action has a price shown on its button. Free weekly credits are spent first, purchased ones cover the rest. Purchased credits are shared with Mad AI and Voice Remover, never expire and are never renewed automatically. Details: credits and prices.

What happens if processing fails?

The credits come back to your balance automatically. You do not need to write to support.

Where do my stickers go?

The bot creates a personal sticker pack for you and adds every sticker to it. When it reaches 120 stickers, it starts the next one. See stickers.

Does the bot keep my files?

The bot works with a copy of your file only while the job runs. Your history keeps the file name, type, sizes and a reference to the result so you can get it again. Details and deletion requests: privacy policy.

Where do I get help?

Write to [email protected] or in the community chat linked at the bottom of the site.