FAQ
Common questions about files, tracks, credits and payments.
Is it free?
Yes, to start. The first 3 tracks of up to 10 minutes are free. After that you get 25 free credits every week (about 5 minutes of audio), reset every Monday at 00:00 UTC. For more, buy a credit pack — see credits and packs.
What can I send it?
An audio file, a voice message, a video or a video note — see supported files. A forwarded Telegram story isn't supported directly; send the underlying video file instead.
How many tracks can I split into?
2 (vocals and instrumental) for everyone. 4-track and 6-track separation (lead and backing vocals, drums, bass, guitar, other) are available once you have purchased credits — see tracks and stems.
What formats can I export?
MP3 at 128 kbps by default. With purchased credits you can also choose M4A and lossless WAV, and a bitrate up to 320 kbps — see export formats.
Can I use it in a group chat?
Yes — add the bot as an administrator and mention it in the file's caption. See using it in a group.
What happens to my processed files?
They're saved to your history and, by default, listed in the bot's public catalogue so anyone can find them by artist or title through inline search. You can hide any of your requests from that catalogue at any time.
How do credits work?
A track costs 5 credits per started minute: 3 minutes is 15 credits, 10 minutes is 50, an hour is 300. Free weekly credits are spent first, then purchased ones. If your credits don't cover the whole track, the bot processes as many minutes as they allow and sends that as a preview — see credits and limits.
Where do I buy credits?
Inside the bot (/buy): 400 credits for $4.99, 1000 for $11.99, 2500 for $27.99, 5000 for $52.99. Pay with Telegram Stars, card, crypto or local methods, depending on your country. Purchased credits are shared with Mad AI and MediaShaper.
Will I be charged automatically?
No. A credit pack is a one-time purchase: nothing renews and the credits never expire. There is no subscription.
What if processing fails?
The credits spent on that request return to your balance automatically.
Can I get a refund?
If processing fails, the credits come back automatically. For a purchase, we offer a full refund within 14 days of your first purchase if the credits haven't been substantially used — see the refund policy.